Contact Us
In observance of Presidents Day, our contact center hours are:
- Friday, February 13: Open 8:00 A.M. to 8:00 P.M., ET
- Monday, February 16: Closed
- Tuesday, February 17: Open 8:00 A.M. to 8:00 P.M., ET
Sorry, but we couldn't find you.
If have a 401(k), retirement account (non-IRA), or pension, we’ll be happy to help you at one of the following numbers.
If you have a numerical contract number or are calling about a 401(k) plan with under 200 employees, please call 1-800-395-1113 (1-800-363-0530 Español).
If you work for a company with more than 200 employees, please call 1-800-294-3575 (1-888-440-0022 Español).
If neither of these applies, please try again or check out a list of all our service centers.
Questions about your John Hancock Managed IRA Account?
Please call a Managed IRA Case Manager at 1-888-232-3695, 9:00 A.M. to 5:00 P.M., ET, Monday-Friday on New York Stock Exchange business days.
John Hancock and The Plan are not affiliated and neither is responsible for the liabilities of the other.
The content of this website is for general information only and is believed to be accurate and reliable as of posting date but may be subject to change. John Hancock does not provide investment, tax, or legal advice. Please consult your own independent advisor as to any investment, tax, or legal statements made herein.
All plan information is confidential and you agree to safeguard and protect such information in accordance with the standards required by law and use such information only for authorized plan administration purposes.
John Hancock Retirement Plan Services, LLC offers administrative or recordkeeping services to sponsors and administrators of retirement plans. John Hancock Trust Company LLC provides trust and custodial services to such plans.
Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in New York) and John Hancock Life Insurance Company of New York, Valhalla, New York. Product features and availability may differ by state.
John Hancock Retirement Plan Services, LLC, John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York each make available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, each such company does not, and is not undertaking to, provide impartial investment advice or give advice in a fiduciary capacity.
Both John Hancock Life Insurance Company (U.S.A.) and John Hancock Life Insurance Company of New York do business under certain instances using the John Hancock Retirement Plan Services name.
JH Enterprise® is a registered trademark of John Hancock Life Insurance Company (U.S.A.).
JH Signature™ is a trademark of John Hancock Life Insurance Company (U.S.A.) and is used under license by John Hancock Life Insurance Company of New York.
NOT FDIC INSURED. MAY LOSE VALUE. NOT BANK GUARANTEED
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