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Secure your account and protect your retirement savings

Just like with any financial account, you need to keep your retirement savings secure. 

First step to securing your account

Start by registering your account online. This prevents others from registering in your name. 

Setting up and properly managing your online account will help prevent fraudsters from registering in your place. Then, sign in to your account regularly to check in on your savings and monitor for any unusual activity.

When you do your part to keep your account safe online, we’ll back you up with our Cybersecurity Guarantee.1 If someone takes cash from your John Hancock covered accounts,2 through no fault of your own, we’ll reimburse your account the amount of cash taken.

Follow these tips

Rules for creating a username

  • Create a unique username for your account.
  • Pick a username that’s personal to you and difficult for others to guess. This should be something only you know.
  • Don’t use your Social Security number.

Rules for creating your password

  • Create a unique and strong password that will be hard for others to figure out.
  • A password may contain a random combination of upper and lowercase letters, numbers, and special characters (e.g., @, #, ^, %) and is at least eight characters long.
  • Consider choosing a passphrase (and not dictionary words)—a short phrase that’s easy for you to recall, using only the first letter of each word in the phrase and adding special characters. For example, “I like toast and eggs for breakfast on weekends” can be changed to “Ilt&e4bow.”

Mobile phone number and email address

To enhance security further, you’re required to add a mobile phone number and personal (nonwork) email address to your account profile. This allows us to send you messages when a transaction or update occurs on your account to confirm it was actually initiated by you. If you don’t recognize the transaction, contact us immediately so we can act quickly to protect your account.

Keeping your information up-to-date helps protect your account

Check your account regularly to make sure it's up to date. Sign in to your account and choose "My Profile" to review and update your information.

Sign in to your account

1 See the full guarantee for eligibility requirements: the guarantee for Signature  plans or the guarantee for open-architecture plans. 2 Covered accounts include your retirement accounts with John Hancock for which John Hancock Retirement Plan Services is the recordkeeper.

Important disclosures

MGS-P 617596-GE 8/24-617596              MGR0730243753137

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Manulife John Hancock Retirement

Manulife, Manulife Retirement, Stylized M Design, and Manulife Retirement & Stylized M Design are trademarks of The Manufacturers Life Insurance Company, and John Hancock and the Stylized John Hancock Design are trademarks of John Hancock Life Insurance Company (U.S.A.). Each are used by it and by its affiliates under license.​

The content of this website is for general information only and is believed to be accurate and reliable as of the posting date, but may be subject to change. It is not intended to provide investment, tax, plan design or legal advice (unless otherwise indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.

This is no guarantee that any investment strategy will achieve its objectives.

John Hancock Retirement Plan Services LLC provides administrative and/or recordkeeping services to sponsors or administrators of retirement plans through an open-architecture platform. John Hancock Trust Company LLC, a New Hampshire non-depository trust company, provides trust and custodial services to such plans, offers an Individual Retirement Accounts product, and maintains specific Collective Investment Trusts. Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in NY), and John Hancock Life Insurance Company of New York, Valhalla, NY. Product features and availability may differ by state. All entities do business under certain instances using the John Hancock brand name. Each entity makes available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, each entity does not, and is not undertaking to, provide impartial investment advice or give advice in a fiduciary capacity. Securities are offered through John Hancock Distributors LLC, member FINRA, SIPC.

NOT FDIC INSURED. MAY LOSE VALUE. NOT BANK GUARANTEED.

© 2025 Manulife John Hancock Retirement​. All rights reserved.

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