Manage your information

Register your account

Registering your account is a simple way to keep your information secure.

• Select Register and follow the steps
• Need help?

Tip: Choose a username and password that’s easy for you to remember and make a note in a safe place for quick, hassle-free sign-ins in the future.

Username and password

• Select Forgot username
• Answer prompts to verify your identity and retrieve your username or reset your password

Tip: Double-check your details or contact us for help if you have trouble resetting your username or password.

Website issues

You may receive a message saying we couldn’t find you if:

• Your plan recently moved to Manulife John Hancock, and we haven’t received your details yet
• Your information on file is incorrect. You can verify with your plan administrator or employer.
• You received this message after selecting Forgot username. You may not have registered your account yet and will need to complete the registration.

Plan administrator or sponsor

Your plan administrator manages your retirement plan and ensures all the rules are followed. You can ask your HR department for their contact information if you need it.

Tip: Check your summary plan description, HR/benefits site, or retirement account website.

Add or update your beneficiary

If your plan allows, you can easily add or update your beneficiary information online.

• Sign in
• Go to My profile (top right corner of the homepage) and select Update my beneficiary
• Follow the steps

If your plan does not allow online beneficiary changes, please contact your plan administrator to update your information.

Tip: Make sure your beneficiary details are up to date, especially after major life events such as marriage or the birth of a child.