Manage your accounts

Multiple retirement accounts with Manulife John Hancock

• If you have multiple accounts with the same last name, SSN, and date of birth, signing in once gives you access to a unified homepage showing all your retirement plans in one place
• Use the account drop-down to see your available plans, then select the one you want to view
• You may need to register each account before you can see your details

Tip: If an account doesn’t appear, confirm your personal information is consistent across plans or contact your plan administrator for help.

Why register each account and what to do if you have more than one profile

• You may have different accounts from different employers or more than one from the same employer. Each account has its own unique profile
• Registering each account helps to verify your identity and keep your info secure
• After registering, you can use any of your usernames/passwords to access all your accounts. You can also easily switch between them using the account drop-down on your homepage
• An account showing a $0 balance may indicate a new account you need to register
• Profiles are separate across plans, so updates (like contact info) don't carry over. Please update your details on each profile to ensure you receive important plan information

Tip: If an account doesn’t appear on your homepage or you can’t access it, confirm your personal info is consistent across accounts or contact your plan administrator for help.